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Security – Visible, Yet Unseen? How Displaying Security Mechanisms Impacts User Experience and Perceived Security
Distler, Verena; Zollinger, Marie-Laure; Lallemand, Carine et al.
2019In Proceedings of ACM CHI Conference on Human Factors in Computing Systems (CHI2019)
Peer reviewed
 

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Keywords :
Security; User Experience; Usability; Privacy; Visualization
Abstract :
[en] An unsolved debate in the field of usable security concerns whether security mechanisms should be visible, or blackboxed away from the user for the sake of usability. However, tying this question to pragmatic usability factors only might be simplistic. This study aims at researching the impact of displaying security mechanisms on user experience (UX) in the context of e-voting. Two versions of an e-voting application were designed and tested using a between-group experimental protocol (N=38). Version D displayed security mechanisms, while version ND did not reveal any security-related information. We collected data on UX using standardised evaluation scales and semi-structured interviews. Version D performed better overall in terms of UX and need fulfilment. Qualitative analysis of the interviews gives further insights into factors impacting perceived security. Our study adds to existing research suggesting a conceptual shift from usability to UX and discusses implications for designing and evaluating secure systems.
Disciplines :
Social & behavioral sciences, psychology: Multidisciplinary, general & others
Author, co-author :
Distler, Verena ;  University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS)
Zollinger, Marie-Laure ;  University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC)
Lallemand, Carine  ;  University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS)
Roenne, Peter ;  University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT)
Ryan, Peter ;  University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC)
Koenig, Vincent ;  University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS)
External co-authors :
no
Language :
English
Title :
Security – Visible, Yet Unseen? How Displaying Security Mechanisms Impacts User Experience and Perceived Security
Publication date :
April 2019
Event name :
ACM CHI Conference on Human Factors in Computing Systems (CHI2019)
Event date :
04-05-2019 to 09-05-2019
Audience :
International
Journal title :
Proceedings of ACM CHI Conference on Human Factors in Computing Systems (CHI2019)
Peer reviewed :
Peer reviewed
Focus Area :
Security, Reliability and Trust
FnR Project :
FNR10621687 - Security And Privacy For System Protection, 2015 (01/01/2017-30/06/2023) - Sjouke Mauw
Available on ORBilu :
since 12 December 2018

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