Interdisciplinary Centre for Security, Reliability and Trust (SnT) > FINATRAX - Digital Financial Services and Cross-organizational Digital Transformations
Disciplines :
Management information systems Computer science
Author, co-author :
LICINA, Esada ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences > Department of Social Sciences > Team Justin J W POWELL
TCHAPPI HAMAN, Igor ; University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX
NAJJAR, Amro ; University of Luxembourg > Faculty of Science, Technology and Medicine > Department of Computer Science > Team Leon VAN DER TORRE ; LIST, Luxembourg
External co-authors :
yes
Language :
English
Title :
Optimizing Helpdesk Ticketing Systems with Discord Community Integration
Publication date :
24 November 2024
Event name :
Proceedings of the 12th International Conference on Human-Agent Interaction
