LICINA Esada

Main Referenced Co-authors

NAJJAR, Amro (1)

SCHOMMER, Christoph (1)

TCHAPPI, Igor (1)

Main Referenced Unit & Research Centers

Interdisciplinary Centre for Security, Reliability and Trust (SnT) > FINATRAX - Digital Financial Services and Cross-organizational Digital Transformations (1)

Main Referenced Disciplines

Management information systems (1)

Computer science (1)

Publications (total 1)

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The most cited

1 citations (OpenAlex)

LICINA, E., TCHAPPI HAMAN, I., SCHOMMER, C., & NAJJAR, A. (24 November 2024). Optimizing Helpdesk Ticketing Systems with Discord Community Integration [Poster presentation]. Proceedings of the 12th International Conference on Human-Agent Interaction. doi:10.1145/3687272.3690886 https://hdl.handle.net/10993/65531

https://hdl.handle.net/10993/65531

Peer reviewed