Manipulative designs — i.e., dark patterns — have pervaded online interactions in most sectors from e-commerce to social media, banking, and healthcare. Understanding how individuals experience and cope with online manipulation is essential to support evolved design practices and regulatory measures. Yet studies on populations who may be more vulnerable to online manipulation are scarce. Through a series of “magic machines” workshops, we investigated the experiences of older adults (N=31) with online manipulation, their needs, and the strategies they imagine to resist manipulative practices. Our results show that participants tend to attribute manipulation to an “unknown” person and do not distinguish platforms from content. Through their machines, they expressed four primary needs to resist manipulation: knowledge, awareness, right to sanctuary, and control. Our study contributes insights into older adults’ experiences with online manipulation and brings design challenges for efective countermeasures to manipulation that address the needs of all users.
Disciplines :
Engineering, computing & technology: Multidisciplinary, general & others Social & behavioral sciences, psychology: Multidisciplinary, general & others
Author, co-author :
Chamorro, Lorena Sánchez; University of Luxembourg, Esch-sur-Alzette, Luxembourg
TOEBOSCH, Romain ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS) > Cognitive Science and Assessment
LALLEMAND, Carine ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS) > Cognitive Science and Assessment
External co-authors :
no
Language :
English
Title :
Manipulative Design and Older Adults: Co-Creating Magic Machines to Understand Experiences of Online Manipulation
Publication date :
July 2024
Event name :
Designing Interactive Systems Conference
Event place :
Copenhagen, Dnk
Event date :
01-07-2024 => 05-07-2024
Audience :
International
Main work title :
Proceedings of the 2024 ACM Designing Interactive Systems Conference, DIS 2024
Editor :
Vallgarda, Anna
Publisher :
Association for Computing Machinery, Inc
ISBN/EAN :
9798400705830
Peer reviewed :
Peer reviewed
Funders :
ACM Special Interest Group on Computer-Human Interaction (ACM SIGCHI)
Funding text :
We want to express our gratitude to the participants that participated in this study for their generosity. We also want to thank the members of \u201CAmistad de Canillejas\" Association, \u201CAsociaci\u00F3n de Vecinos de Tetu\u00E1n\u201D, and \u2018Asociaci\u00F3n La Golondrina\u201D for opening their doors to this collaboration and allowing us to learn from them. We thank the anonymous reviewers for their detailed constructive feedback, and Joshua Dawson for his support in proofreading the manuscript. This research is funded by the Luxembourg National Research Fund FNR grant IS/14717072 Deceptive Patterns Online (Decepticon).
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