[en] Conversational agents (CAs) that deliver proactive interventions can benefit users by reducing their cognitive workload and improving performance. However, little is known regarding how such interventions would impact perception of CA’s appropriateness in voice-only, decision-making tasks. We conducted a within-subjects experiment (N=30) to evaluate the effect of CA’s feedback delivery strategy at three levels (no feedback, unsolicited, and solicited feedback) in an interactive food ordering scenario. We discovered that unsolicited feedback was perceived to be more appropriate than solicited feedback. Our results provide preliminary insights regarding the impact of proactive feedback on CA perception in decision-making tasks.
Centre de recherche :
University of Luxembourg: Department of Computer Science - FSTM
Disciplines :
Sciences informatiques
Auteur, co-auteur :
DUBIEL, Mateusz ; University of Luxembourg > Faculty of Science, Technology and Medicine (FSTM) > Department of Computer Science (DCS)
BONGARD, Kerstin ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS)
LEIVA, Luis A. ; University of Luxembourg > Faculty of Science, Technology and Medicine (FSTM) > Department of Computer Science (DCS)
SERGEEVA, Anastasia ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS)
Co-auteurs externes :
no
Langue du document :
Anglais
Titre :
Are you sure you want to order that? On Appropriateness of Voice-only Proactive Feedback Strategies
Date de publication/diffusion :
20 juillet 2023
Nom de la manifestation :
5th Conference on Conversational User Interfaces (CUI 2023)
Organisateur de la manifestation :
Association for Computing Machinery (ACM)
Lieu de la manifestation :
Eindhoven, Pays-Bas
Date de la manifestation :
from 19-07-2023 to 21-07-2022
Manifestation à portée :
International
Titre de l'ouvrage principal :
Proceedings of the ACM Conference on Conversational User Interfaces (CUI)
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