Empathic design; Service design; Empathy-Centric Design; Introspection; Industry insights
Résumé :
[en] Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric design approach in an industrial context with a low user experience maturity from three different professional viewpoints: ours as UX researchers, the one of a company manager, and an expert researcher on empathy in design. These narrative introspective accounts unveil some of the main benefits, opportunities, and challenges of implementing an empathy-centric design approach in the industry. We discuss and confront them to prior work. We contribute to the field of empathic design with rich in-situ research insights and principles for a successful empathic approach.
Disciplines :
Sciences sociales & comportementales, psychologie: Multidisciplinaire, généralités & autres
Auteur, co-auteur :
DROUET, Luce ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS)
Sleeswijk Visser, Froukje
LALLEMAND, Carine ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS)
Co-auteurs externes :
yes
Langue du document :
Anglais
Titre :
Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert
Date de publication/diffusion :
mai 2023
Nom de la manifestation :
EMPATHICH '23
Date de la manifestation :
22-04-2023
Manifestation à portée :
International
Titre de l'ouvrage principal :
EMPATHICH '23: Proceedings of the 2nd Empathy-Centric Design Workshop
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