Reference : Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Cli...

	Document type :	Scientific congresses, symposiums and conference proceedings : Paper published in a book
	Discipline(s) :	Social & behavioral sciences, psychology : Multidisciplinary, general & others
	To cite this reference:	http://hdl.handle.net/10993/55269

Title :	Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert
Language :	English
Author, co-author :	Drouet, Luce [University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS) >]
	Sleeswijk Visser, Froukje []
	Lallemand, Carine [University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS) >]
Publication date :	May-2023
Main document title :	EMPATHICH '23: Proceedings of the 2nd Empathy-Centric Design Workshop
Peer reviewed :	Yes
On invitation :	No
Audience :	International
ISBN :	979-8-4007-0749-0
Event name :	EMPATHICH '23
Event date :	22-04-2023
Keywords :	[en] Empathic design ; Service design ; Empathy-Centric Design ; Introspection ; Industry insights
Abstract :	[en] Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric design approach in an industrial context with a low user experience maturity from three different professional viewpoints: ours as UX researchers, the one of a company manager, and an expert researcher on empathy in design. These narrative introspective accounts unveil some of the main benefits, opportunities, and challenges of implementing an empathy-centric design approach in the industry. We discuss and confront them to prior work. We contribute to the field of empathic design with rich in-situ research insights and principles for a successful empathic approach.
Target :	Researchers ; Professionals ; Students
Permalink :	http://hdl.handle.net/10993/55269
DOI :	10.1145/3588967.3589130

	File(s) associated to this reference
	Fulltext file(s): File Commentary Version Size Access Open access 3588967.3589130.pdf Publisher postprint 1.45 MB View/Open

All documents in ORBi^lu are protected by a user license.

 

University of Luxembourg Library |  Feedback |  Legal notices Site Map