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DROUET Luce

Main Referenced Co-authors
LALLEMAND, Carine  (9)
BONGARD-BLANCHY, Kerstin  (4)
KOENIG, Vincent  (3)
Brian Pagán (1)
Froukje Sleeswijk Visser (1)
Main Referenced Keywords
service design (5); empathy (3); empathic design (2); Empathic designs (2); Empathy (2);
Main Referenced Disciplines
Social & behavioral sciences, psychology: Multidisciplinary, general & others (7)
Computer science (2)

Publications (total 9)

The most downloaded
450 downloads
LALLEMAND, C., Lauret, J., & DROUET, L. (2022). Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519630 https://hdl.handle.net/10993/50542

The most cited

14 citations (Scopus®)

DROUET, L., BONGARD, K., KOENIG, V., & LALLEMAND, C. (2022). Empathy in Design Scale: Development and Initial Insights. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519848 https://hdl.handle.net/10993/50549

DROUET, L., BONGARD-BLANCHY, K., & LALLEMAND, C. (September 2024). Development of the Empathy in Design Scale: Measuring Employees' Empathy Toward Users in Service Design. Interacting with Computers, 36 (5), 313 - 334. doi:10.1093/iwc/iwae019
Peer Reviewed verified by ORBi

DROUET, L.* , & LALLEMAND, C.*. (2024). Empathy in Service Design: Prompting Employees' Empathy with Users through Love and Breakup Declarations. In CHIWORK 2024 - Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work. Association for Computing Machinery. doi:10.1145/3663384.3663388
Peer reviewed
* These authors have contributed equally to this work.

DROUET, L.* , Froukje Sleeswijk Visser, Brian Pagán, & LALLEMAND, C.*. (2024). Towards a mapping of empathic design methods. In DRS Conference Proceedings. Design Research Society.
Peer reviewed

DROUET, L., Sleeswijk Visser, F., & LALLEMAND, C. (2023). Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert. In EMPATHICH '23: Proceedings of the 2nd Empathy-Centric Design Workshop. doi:10.1145/3588967.3589130
Peer reviewed

DROUET, L., LALLEMAND, C., & Marc Wengler. (2023). The future of railway service design: a switch to co-design and empathy with customers. the CER Essay series.

DROUET, L., LALLEMAND, C., KOENIG, V., VITI, F., & BONGARD, K. (2023). Uncovering factors influencing railway passenger experiences through love and breakup declarations. Applied Ergonomics, 111. doi:10.1016/j.apergo.2023.104030
Peer Reviewed verified by ORBi

DROUET, L., BONGARD, K., KOENIG, V., & LALLEMAND, C. (2022). Empathy in Design Scale: Development and Initial Insights. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519848
Peer reviewed

LALLEMAND, C., Lauret, J., & DROUET, L. (2022). Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519630
Peer reviewed

DROUET, L., BONGARD-BLANCHY, K., LALLEMAND, C., & KOENIG, V. (2022). The Measure of Empathy in Design: How Do We Trigger Empathy Among Designers and Beyond? [Paper presentation]. EMPATHICH’22: 1st workshop on empathy in design.
Peer reviewed

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