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DROUET Luce

Main Referenced Co-authors
LALLEMAND, Carine  (7)
BONGARD-BLANCHY, Kerstin  (3)
KOENIG, Vincent  (3)
Brian Pagán (1)
Froukje Sleeswijk Visser (1)
Main Referenced Keywords
service design (3); customer experience (1); design probes (1); Empathic design (1); empathic design (1);
Main Referenced Disciplines
Social & behavioral sciences, psychology: Multidisciplinary, general & others (7)

Publications (total 7)

The most downloaded
255 downloads
Lallemand, C., Lauret, J., & Drouet, L. (2022). Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519630 https://hdl.handle.net/10993/50542

The most cited

6 citations (Scopus®)

Lallemand, C., Lauret, J., & Drouet, L. (2022). Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519630 https://hdl.handle.net/10993/50542

DROUET, L.* , Froukje Sleeswijk Visser, Brian Pagán, & LALLEMAND, C.*. (2024). Towards a mapping of empathic design methods. In DRS Conference Proceedings. Design Research Society.
Peer reviewed

Drouet, L., Sleeswijk Visser, F., & Lallemand, C. (2023). Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert. In EMPATHICH '23: Proceedings of the 2nd Empathy-Centric Design Workshop. doi:10.1145/3588967.3589130
Peer reviewed

Drouet, L., Lallemand, C., Koenig, V., Viti, F., & Bongard, K. (2023). Uncovering factors influencing railway passenger experiences through love and breakup declarations. Applied Ergonomics, 111. doi:10.1016/j.apergo.2023.104030
Peer Reviewed verified by ORBi

DROUET, L., LALLEMAND, C., & Marc Wengler. (2023). The future of railway service design: a switch to co-design and empathy with customers. the CER Essay series.

Drouet, L., Bongard, K., Koenig, V., & Lallemand, C. (2022). Empathy in Design Scale: Development and Initial Insights. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519848
Peer reviewed

Lallemand, C., Lauret, J., & Drouet, L. (2022). Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users. In Proceedings of the Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. doi:10.1145/3491101.3519630
Peer reviewed

DROUET, L., BONGARD-BLANCHY, K., LALLEMAND, C., & KOENIG, V. (2022). The Measure of Empathy in Design: How Do We Trigger Empathy Among Designers and Beyond? [Paper presentation]. EMPATHICH’22: 1st workshop on empathy in design.
Peer reviewed

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