Reference : Guiding Refugees Through European Bureaucracy: Designing a Trustworthy Mobile App for...

	Document type :	Scientific congresses, symposiums and conference proceedings : Paper published in a book
	Discipline(s) :	Business & economic sciences : Management information systems
	To cite this reference:	http://hdl.handle.net/10993/51927

Title :	Guiding Refugees Through European Bureaucracy: Designing a Trustworthy Mobile App for Document Management
Language :	English
Author, co-author :	Amard, Alexandre [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Höß, Alexandra [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Roth, Tamara [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Fridgen, Gilbert [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Rieger, Alexander [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Publication date :	25-May-2022
Main document title :	The Transdisciplinary Reach of Design Science Research. DESRIST 2022
Author, co-author :	Drechsler, A.
	Gerber, A.
	Hevner, A.
Publisher :	Springer
Collection and collection volume :	Lecture Notes in Computer Science, vol 13229
Pages :	171–182
Peer reviewed :	Yes
On invitation :	No
Audience :	International
City :	Cham
Event name :	International Conference on Design Science Research in Information Systems and Technology (DESRIST)
Event date :	01-06-2022 to 03-06-2022
Keywords :	[en] Refugees ; Trust ; Document Management
Abstract :	[en] After being granted asylum in European countries, refugees need to go through a multitude of administrative processes before they can participate in society. However, these processes are often challenging, as refugees struggle to understand them, lack instructions for managing paperwork, and do not possess the required language skills. Prior research emphasizes the role of information and communication technologies to simplify and enable refugee-friendly administrative processes. However, recent research and existing applications mainly focus on information retrieval and do not offer assistance for understanding official letters, completing administrative forms, and managing corresponding documents. Furthermore, refugees are often reluctant to use existing applications as they do not trust their host country’s governments and public authorities. In this research, we aim to address this functional and trust gap. We follow a design science research approach to develop a design for a refugee-centric and trustworthy mobile application that assists refugees along administrative processes. In doing so, we identify three design principles that may guide the development of such applications for refugees.
Funders :	Fonds National de la Recherche - FnR
Target :	Researchers ; Professionals ; Students
Permalink :	http://hdl.handle.net/10993/51927
DOI :	10.1007/978-3-031-06516-3_13
FnR project :	FnR ; FNR13342933 > Gilbert Fridgen > DFS > Paypal-fnr Pearl Chair In Digital Financial Services > 01/01/2020 > 31/12/2024 > 2019

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