Reference : Artificial Intelligence as a Call for Retail Banking : Applying Digital Options Think...
Scientific congresses, symposiums and conference proceedings : Paper published in a book
Engineering, computing & technology : Computer science
Business & economic sciences : Management information systems
Security, Reliability and Trust
http://hdl.handle.net/10993/51606
Artificial Intelligence as a Call for Retail Banking : Applying Digital Options Thinking to Artificial Intelligence Adoption
English
Fridgen, Gilbert mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Hartwich, Eduard mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Rägo, Vadim mailto []
Rieger, Alexander mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Stohr, Alexander []
2022
Proceedings of the Thirtieth European Conference on Information Systems (ECIS 2022), Timisoara, Romania: Artificial Intelligence as a Call for Retail Banking : Applying Digital Options Thinking to Artificial Intelligence Adoption
Yes
Thirtieth European Conference on Information Systems (ECIS 2022), Timisoara, Romania
18-06-2022 to 24-06-2022
[en] Artificial Intelligence ; Digital Options ; Retail Banking ; Technology-OrganizationEnvironment Framework
[en] Technology-driven challenges, both existing and emerging, require banks to invest in IT capabilities,
especially in artificial intelligence (AI). Digital options theory presents a valuable guide rail for these
investments. However, the nature of AI as a moving frontier of computing requires certain extensions
to established digital option thinking. Based on interviews with 23 experts in the retail banking
industry, we highlight the importance of thinking broadly when laying the foundation for AI options
and being mindful of the dynamic effects of contextual factors. Drawing from digital options theory
and the Technology-Organization-Environment framework as dual lens, our study adds a structured
approach to consciously balance resources and AI-related capability investments with a broader
consideration of the banking industry’s complex environment. In this way, our study complements
recent research on the interplay between incumbents’ resources and digital opportunities.
http://hdl.handle.net/10993/51606
FnR ; FNR13342933 > Gilbert Fridgen > DFS > Paypal-fnr Pearl Chair In Digital Financial Services > 01/01/2020 > 31/12/2024 > 2019

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