Reference : Artificial Intelligence as a Call for Retail Banking : Applying Digital Options Think...

	Document type :	Scientific congresses, symposiums and conference proceedings : Paper published in a book
	Discipline(s) :	Engineering, computing & technology : Computer science Business & economic sciences : Management information systems
	Focus Areas :	Security, Reliability and Trust
	To cite this reference:	http://hdl.handle.net/10993/51606

Title :	Artificial Intelligence as a Call for Retail Banking : Applying Digital Options Thinking to Artificial Intelligence Adoption
Language :	English
Author, co-author :	Fridgen, Gilbert [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Hartwich, Eduard [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Rägo, Vadim []
	Rieger, Alexander [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Stohr, Alexander []
Publication date :	2022
Main document title :	Proceedings of the Thirtieth European Conference on Information Systems (ECIS 2022), Timisoara, Romania: Artificial Intelligence as a Call for Retail Banking : Applying Digital Options Thinking to Artificial Intelligence Adoption
Peer reviewed :	Yes
Event name :	Thirtieth European Conference on Information Systems (ECIS 2022), Timisoara, Romania
Event date :	18-06-2022 to 24-06-2022
Keywords :	[en] Artificial Intelligence ; Digital Options ; Retail Banking ; Technology-OrganizationEnvironment Framework
Abstract :	[en] Technology-driven challenges, both existing and emerging, require banks to invest in IT capabilities, especially in artificial intelligence (AI). Digital options theory presents a valuable guide rail for these investments. However, the nature of AI as a moving frontier of computing requires certain extensions to established digital option thinking. Based on interviews with 23 experts in the retail banking industry, we highlight the importance of thinking broadly when laying the foundation for AI options and being mindful of the dynamic effects of contextual factors. Drawing from digital options theory and the Technology-Organization-Environment framework as dual lens, our study adds a structured approach to consciously balance resources and AI-related capability investments with a broader consideration of the banking industry’s complex environment. In this way, our study complements recent research on the interplay between incumbents’ resources and digital opportunities.
Permalink :	http://hdl.handle.net/10993/51606
FnR project :	FnR ; FNR13342933 > Gilbert Fridgen > DFS > Paypal-fnr Pearl Chair In Digital Financial Services > 01/01/2020 > 31/12/2024 > 2019

	File(s) associated to this reference
	Fulltext file(s): File Commentary Version Size Access Limited access Artificial Intelligence as a Call for Retail Banking_ Applying Di.pdf Publisher postprint 370.13 kB Request a copy

All documents in ORBi^lu are protected by a user license.

 

University of Luxembourg Library |  Feedback |  Legal notices Site Map