Reference : Cross-Organizational Workflow Management Using Blockchain Technology : Towards Applic...
Scientific congresses, symposiums and conference proceedings : Paper published in a book
Engineering, computing & technology : Computer science
Cross-Organizational Workflow Management Using Blockchain Technology : Towards Applicability, Auditability, and Automation
Fridgen, Gilbert mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) >]
Radszuwill, Sven [> >]
Urbach, Nils [> >]
Utz, Lena [> >]
51st Annual Hawaii International Conference on System Sciences (HICSS)
51st Annual Hawaii International Conference on System Sciences (HICSS)
03-01-2018 to 06.01.2018
[en] Blockchain; Workflow Management; Business Process Management; Auditability
[en] Bringing Blockchain technology and business process management together, we follow the Design Science Research approach and design, implement, and evaluate a Blockchain prototype for cross-organizational workflow management together with a German bank. For the use case of a documentary letter of credit we describe the status quo of the process, identify areas of improvement, implement a Blockchain solution, and compare both workflows. The prototype illustrates that the process, as of today paper-based and with high manual effort, can be significantly improved. Our research reveals that a tamper-proof process history for improved auditability, automation of manual process steps and the decentralized nature of the system can be major advantages of a Blockchain solution for cross-organizational workflow management. Further, our research provides insights how Blockchain technology can be used for business process management in general.

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