Reference : Decoupling, Information Technology, and the Tradeoff between Organizational Reliabili...
Scientific congresses, symposiums and conference proceedings : Paper published in a book
Engineering, computing & technology : Computer science
Decoupling, Information Technology, and the Tradeoff between Organizational Reliability and Organizational Agility
Keller, Robert [> >]
Ollig, Philipp [> >]
Fridgen, Gilbert mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) >]
27th European Conference on Information Systems (ECIS)
27th European Conference on Information Systems (ECIS)
08-06-2019 to 14-06-2019
[en] Organizational Agility; Organizational Reliability; Decoupling; Technical Debt
[en] Information technology (IT) units within organizations pursue both organizational reliability and agility goals. Reliability ensures the stability and business continuity of organizations, whereas agility helps to detect and exploit market opportunities. In our research, we study projects in 19 organizations and unravel the relationship between agility and reliability. We observe that in certain cases reliability can undermine agility and vice versa. Global rules, routines, and procedures can hinder organizational agility whereas responding creatively for agility can locally undermine global organizational reliability. Further, we find that organizations often use decoupling to deal with this trade-off. Although decoupling enables them to be agile and reliable at the same time, it risks undermining both capabilities in the future, by encouraging the accumulation of technical debt. We find indications of how technical debt limits opportunities to creatively respond and can increase vulnerabilities.

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