Abstract :
[en] Dell Technologies is one of the oldest Information Technology (IT) companies that involved in ICT transformation. ICT transformation is the process of modifying and adjusting the companies IT systems and infrastructure. IT transformation is a multi-layer interdisciplinary process which involves typically changes to network architecture, hardware, software, data protection, i.e how data is stored and accessed. The transformation of the business workload and IT systems is the process of rip and replace and Dell is now aiming at guiding their customers in this challenging process. Indeed, Dell Technologies is providing a broad range of IT solutions and services such as data storage, protection, servers and infrastructure, networking, and cloud solutions. Concerning the last type of offer, Dell is providing public, private and hybrid cloud solutions and also coupled with cloud consulting and management services. In this context, the main objective of this
work is to help Dell Technologies to come up with a guidelines document for its customers
detailing the standards, migration procedures and the importance of smart Information
and Communications Technology (ICT) (Cloud Computing (CC)) involved in business transition towards cloud-based solutions. Of course, it is intended for this document
to serve as a fair basis to evaluate the offers of multiple cloud providers, while helping
to understand the provided Service Level Agreements (SLAs) and the way they are enforced and evaluated by using the International Organization for Standardization (ISO) standards’ such as ISO/IEC DIS 19086, Information Technology (IT)- CC Service Level
Agreement (SLA) framework and ISO/IEC DIS 22624, IT- CC taxonomy based data
handling for cloud services
