Development and Implementation of the Citizen Satisfaction Index (CSI): Four Basic Factors of Citizens’ Satisfaction

Reference : Development and Implementation of the Citizen Satisfaction Index (CSI): Four Basic Fa...


	Document type :	Scientific journals : Article
	Discipline(s) :	Social & behavioral sciences, psychology : Multidisciplinary, general & others
	To cite this reference:	http://hdl.handle.net/10993/21681

Title :	Development and Implementation of the Citizen Satisfaction Index (CSI): Four Basic Factors of Citizens’ Satisfaction
Language :	English
Author, co-author :	Zenker, Sebastian [Universität Hamburg > Fakultät für Betriebswirtschaft > Institut für Marketing, Lehrstuhl für Marketing & Branding]
	Petersen, Sibylle [University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Integrative Research Unit: Social and Individual Development (INSIDE) >]
	Aholt, Andreas []
Publication date :	2009
Journal title :	Research Papers on Marketing and Retailing
Volume :	39
Pages :	1-25
Peer reviewed :	Yes
Audience :	International
Permalink :	http://hdl.handle.net/10993/21681

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