| Reference : e3-service: an ontology for needs-driven real-world service bundling in a multi-suppl... |
| Scientific journals : Article | |||
| Engineering, computing & technology : Computer science | |||
| http://hdl.handle.net/10993/8713 | |||
| e3-service: an ontology for needs-driven real-world service bundling in a multi-supplier setting | |
| English | |
De Kinderen, Sybren  [University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >] | |
| de Leenheer, Pieter [VU University Amsterdam > Business informatics] | |
| Gordijn, Jaap [VU University Amsterdam > Business Informatics] | |
| Akkermans, Hans [VU University Amsterdam > Business informatics] | |
| Meiland, Franka [EMGO institute, VU medical centre > psychiatry] | |
| Droes, Rose-Marie [EMGO institute, VU medical centre > psychiatry] | |
| In press | |
| Applied Ontology | |
| IOS Press | |
| Yes (verified by ORBilu) | |
| International | |
| 1570-5838 | |
| [en] service value networks ; ontology ; customer need | |
| [en] Businesses increasingly offer their services electronically via the Web. Take for example an Internet Service Provider. An ISP offers a variety of services, including raw bandwidth, IP connectivity, and Domain Name resolution. Although in some cases
a single service already satisfies a customer need, in many situations a customer need is so complex that a bundle of services is needed to satisfy the need, as with the ISP example. In principle, each service in a bundle can be provisioned by a different supplier. This paper proposes an ontology, e3service , that can be used to formally capture customer needs, services, and multisupplier service bundles of these. In addition, this paper contributes a process called PCM2 to reason with the ontology. First, a customer need is identified for which desired consequences are elicited. Then, the desired set of consequences is matched with consequences associated with services. The matching process results in a service bundle, satisfying the customer need, containing services that each can be provided by different suppliers. PCM2 is inspired by a family of formal reasoning methods called Propose-Critique-Modify (PCM). However, whereas PCM methods emphasize solution generation from a given set of requirements, our reasoning process treats the space of requirements as a first class citizen. Hence PCM2 : the requirements space and solution space are equally important. How the reasoning and matching process practically works, is illustrated by an industry strength case study in the healthcare domain. | |
| VU University, CRP Henri Tudor, University of Luxembourg | |
| NWO (the Netherlands), FNR | |
| VITAL, ASINE | |
| Researchers | |
| http://hdl.handle.net/10993/8713 |
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