[en] Adapting to specific customer requirements is
a challenge and trend in modern business. Modern
solutions applied in the banking sector in the field of
payment require balancing between their business
objectives, legal framework, and their current and
potential clients. Implementation of solutions such as
banking machines in the payment system and adapting to
the specific requests of customers clearly shows the
difficulty of the procedure of their introduction on one
hand, and strengthening their competitive position
through innovation on the other. The advantages of using
modern banking machines are multiple and therefore
many participants in the payment system are deciding to
implement them into their business model.
Disciplines :
Business & economic sciences: Multidisciplinary, general & others
Author, co-author :
Vekic, Aleksandar; University of Novi Sad > Industrial Engineering and Engineering Management
OROSNJAK, Marko ; University of Novi Sad > Industrial Engineering and Engineering Management > Quality, Effectiveness and Logistics
Cosic, Milan; University of Novi Sad > Industrial Engineering and Engineering Management
External co-authors :
yes
Language :
English
Title :
Use of banking machines in the payment system of the Republic of Serbia as a personalization model for banking services
Publication date :
21 September 2016
Event name :
7th International Conference on Mass Customization and Personalization in Central Europe
