The Interdependencies of Quality Management, Knowledge Management and Innovation Performance. A Literature Review

Zizakov, M.; Vasic, S.; Delic, M.; OROSNJAK, Marko; Vulanovic, S.

doi:10.1007/978-3-030-57993-7_65

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The Interdependencies of Quality Management, Knowledge Management and Innovation Performance. A Literature Review

Zizakov, M.; Vasic, S.; Delic, M. et al.

2020 • In Lalic B.; Marjanovic U.; Majstorovic V. et al. (Eds.) Advances in Production Management Systems. The Path to Digital Transformation and Innovation of Production Management Systems

Peer reviewed

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https://hdl.handle.net/10993/63717

DOI
10.1007/978-3-030-57993-7_65

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Keywords :

Innovation performance; Knowledge management; Quality management; Human resource management; Industrial management; Literature reviews

Abstract :

[en] Quality management should represent one of the most common approaches to improving quality and innovation performance. Still, it is shown that this is not always the case. To find the real cause of the contradictory results, a literature review was conducted. Some authors propose that knowledge management might present the missing link between quality management and innovation performance. Therefore, in this research, the importance of knowledge management will be considered, as a key mediator between quality management on innovation performance. Thus, this paper aims to provide answers to: “What does quality management need to provide, to support innovation performance?”, “How does knowledge management contribute to innovation performance?” and “How does knowledge management mediate the relationship between quality management and innovation performance?”. Knowledge management provides benefits for innovation performance, under certain organizational conditions and mechanisms. The lack of proper knowledge management among employees can be the cause of shortcomings in the relation between quality management and innovation performance. © 2020, IFIP International Federation for Information Processing.

Disciplines :

Engineering, computing & technology: Multidisciplinary, general & others
Business & economic sciences: Multidisciplinary, general & others

Author, co-author :

Zizakov, M.; Faculty of Technical Sciences, University of Novi Sad, Novi Sad, 21 000, Serbia

Vasic, S.

Delic, M.

OROSNJAK, Marko ; University of Luxembourg > Faculty of Science, Technology and Medicine (FSTM) > Department of Engineering (DoE)

Vulanovic, S.

External co-authors :

yes

Language :

English

Title :

The Interdependencies of Quality Management, Knowledge Management and Innovation Performance. A Literature Review

Publication date :

2020

Event name :

IFIP WG 5.7 International Conference, APMS 2020, Novi Sad, Serbia, August 30 – September 3, 2020, Proceedings

Event organizer :

University of Novi Sad, Faculty of Technical Sciences, Department of Mechanical Engineering

Event place :

Novi Sad, Serbia

Event date :

From August 30th to September 3 2020

Audience :

International

Main work title :

Advances in Production Management Systems. The Path to Digital Transformation and Innovation of Production Management Systems

Editor :

Lalic B.

Marjanovic U.

Majstorovic V.

von Cieminski G.

Romero D.

Publisher :

Springer, Germany

Collection ISSN :

1868-422X

Peer reviewed :

Peer reviewed

Additional URL :

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85090174514&doi=10.1007%2f978-3-030-57993-7_65&partnerID=40&md5=de38289280a5f510d71ddf2803856b2d

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