A Framework for Voters’ Trust Repair in Internet Voting

FEL, Leo

doi:10.1007/978-3-031-72244-8_4

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A Framework for Voters’ Trust Repair in Internet Voting

FEL, Leo

2024 • In Electronic Voting. E-Vote-ID 2024. Lecture Notes in Computer Science, vol 15014.

Peer reviewed

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https://hdl.handle.net/10993/62128

DOI
10.1007/978-3-031-72244-8_4

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Keywords :

i-voting; voters; trust; trust repair; framework

Abstract :

[en] Research on voters’ trust in i-voting has been exclusively related to building trust in the process of i-voting adoption, with no work addressing the question of trust repair. This article introduces a framework for trust repair in i-voting by integrating insights from trust repair in other research areas, as well as concepts developed for and used in the e-voting literature. The article traces the process of trust repair from the different beliefs influencing voters’ trust in both the human and technological dimensions of an i-voting system, through the influence of the internal and external stakeholders, to trust violations and the i-voting organisers’ strategies for trust repair and the ‘arsenal’ of measures at their disposal. The article highlights the importance of detecting the emergence of events that may violate trust among voters, understanding the severity and dimensions of trust violation, and strategically navigating trust repair. It also outlines open questions and identifies avenues for future research.

Disciplines :

Sociology & social sciences

Author, co-author :

FEL, Leo ; University of Luxembourg

External co-authors :

Language :

English

Title :

A Framework for Voters’ Trust Repair in Internet Voting

Publication date :

23 September 2024

Main work title :

Electronic Voting. E-Vote-ID 2024. Lecture Notes in Computer Science, vol 15014.

Publisher :

Springer Nature Switzerland

ISBN/EAN :

978-3-03-172244-8
978-3-03-172243-1

Pages :

54–71

Peer reviewed :

Peer reviewed

Focus Area :

Security, Reliability and Trust

Development Goals :

16. Peace, justice and strong institutions

Additional URL :

https://link.springer.com/content/pdf/10.1007/978-3-031-72244-8_4

Name of the research project :

e/i-Voting: Political and Legal Aspects in the Cyber Era

Funders :

Institute for Advanced Studies (IAS), University of Luxembourg

Funding number :

100008665

Available on ORBilu :

since 30 September 2024

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