Reference : Love at First Sight? A User Experience Study of Self-Sovereign Identity Wallets

	Document type :	Scientific congresses, symposiums and conference proceedings : Paper published in a book
	Discipline(s) :	Business & economic sciences : Management information systems
	Focus Areas :	Entrepreneurship and Innovation / Audit
	To cite this reference:	http://hdl.handle.net/10993/50968

Title :	Love at First Sight? A User Experience Study of Self-Sovereign Identity Wallets
Language :	English
Author, co-author :	Sartor, Sebastian [Technische Universität München - TUM > TUM School of Management]
	Sedlmeir, Johannes [University of Luxembourg > Interdisciplinary Center for Security, Reliability, and Trust]
	Rieger, Alexander [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Roth, Tamara [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Publication date :	2022
Main document title :	30th European Conference on Information Systems (ECIS 2022)
Peer reviewed :	Yes
On invitation :	No
Audience :	International
Event name :	30th European Conference on Information Systems (ECIS 2022)
Event date :	18-06-2022 to 24-06-2022
Keywords :	[en] Decentralized Identity ; Digital Identity Management ; Digital Wallet ; SSI ; Verifiable Credential ; Usability ; UX
Abstract :	[en] Today’s systems for digital identity management exhibit critical security, efficiency, and privacy issues. A new paradigm, called Self-Sovereign Identity (SSI), addresses these shortcomings by equipping users with mobile wallets and empowering them to manage their digital identities. Various companies and governments back this paradigm and promote its development and diffusion. User experience often plays a subordinate role in these efforts, even though it is crucial for user satisfaction and adoption. We thus conduct a comprehensive user experience study of four prominent SSI wallets using a mixed-method approach that involves moderated and remote interviews and the User Experience Questionnaire (UEQ). We find that the examined wallets already provide a decent level of user experience, yet further improvements need to be done. In particular, the examined wallets do not make their novelty and benefits sufficiently apparent to users. Our analysis contributes to user experience research and offers guidance for SSI practitioners.
Funders :	Fonds National de la Recherche - FnR
Target :	Researchers ; Professionals ; Students
Permalink :	http://hdl.handle.net/10993/50968
FnR project :	FnR ; FNR14783405 > Gilbert Fridgen > FiReSpARX > Fintech/Regtech In Space For Trustful Autonomous Robotic Interaction > 01/07/2021 > 30/06/2024 > 2020

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