Reference : Love at First Sight? A User Experience Study of Self-Sovereign Identity Wallets
Scientific congresses, symposiums and conference proceedings : Paper published in a book
Business & economic sciences : Management information systems
Entrepreneurship and Innovation / Audit
http://hdl.handle.net/10993/50968
Love at First Sight? A User Experience Study of Self-Sovereign Identity Wallets
English
Sartor, Sebastian mailto [Technische Universität München - TUM > TUM School of Management]
Sedlmeir, Johannes mailto [University of Luxembourg > Interdisciplinary Center for Security, Reliability, and Trust]
Rieger, Alexander mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Roth, Tamara mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
2022
30th European Conference on Information Systems (ECIS 2022)
Yes
No
International
30th European Conference on Information Systems (ECIS 2022)
18-06-2022 to 24-06-2022
[en] Decentralized Identity ; Digital Identity Management ; Digital Wallet ; SSI ; Verifiable Credential ; Usability ; UX
[en] Today’s systems for digital identity management exhibit critical security, efficiency, and privacy issues.
A new paradigm, called Self-Sovereign Identity (SSI), addresses these shortcomings by equipping users with mobile wallets and empowering them to manage their digital identities. Various companies and governments back this paradigm and promote its development and diffusion. User experience often plays a subordinate role in these efforts, even though it is crucial for user satisfaction and adoption. We thus conduct a comprehensive user experience study of four prominent SSI wallets using a mixed-method approach that involves moderated and remote interviews and the User Experience Questionnaire (UEQ). We find that the examined wallets already provide a decent level of user experience, yet further improvements need to be done. In particular, the examined wallets do not make their novelty and benefits sufficiently apparent to users. Our analysis contributes to user experience research and offers guidance for SSI practitioners.
Fonds National de la Recherche - FnR
Researchers ; Professionals ; Students
http://hdl.handle.net/10993/50968
FnR ; FNR14783405 > Gilbert Fridgen > FiReSpARX > Fintech/Regtech In Space For Trustful Autonomous Robotic Interaction > 01/07/2021 > 30/06/2024 > 2020

File(s) associated to this reference

Fulltext file(s):

FileCommentaryVersionSizeAccess
Limited access
ECIS_2022_Love_at_First_Sight_A_User_Experience_Study_of_Self_Sovereign_Identity_Wallets.pdfAuthor preprint707.04 kBRequest a copy

Bookmark and Share SFX Query

All documents in ORBilu are protected by a user license.