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Love at First Sight? A User Experience Study of Self-Sovereign Identity Wallets
Sartor, Sebastian; SEDLMEIR, Johannes; RIEGER, Alexander et al.
2022In 30th European Conference on Information Systems (ECIS 2022)
Peer reviewed
 

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Keywords :
Decentralized Identity; Digital Identity Management; Digital Wallet; SSI; Verifiable Credential; Usability; UX
Abstract :
[en] Today’s systems for digital identity management exhibit critical security, efficiency, and privacy issues. A new paradigm, called Self-Sovereign Identity (SSI), addresses these shortcomings by equipping users with mobile wallets and empowering them to manage their digital identities. Various companies and governments back this paradigm and promote its development and diffusion. User experience often plays a subordinate role in these efforts, even though it is crucial for user satisfaction and adoption. We thus conduct a comprehensive user experience study of four prominent SSI wallets using a mixed-method approach that involves moderated and remote interviews and the User Experience Questionnaire (UEQ). We find that the examined wallets already provide a decent level of user experience, yet further improvements need to be done. In particular, the examined wallets do not make their novelty and benefits sufficiently apparent to users. Our analysis contributes to user experience research and offers guidance for SSI practitioners.
Disciplines :
Management information systems
Author, co-author :
Sartor, Sebastian;  Technische Universität München - TUM > TUM School of Management
SEDLMEIR, Johannes  ;  University of Luxembourg > Interdisciplinary Center for Security, Reliability, and Trust
RIEGER, Alexander  ;  University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX
ROTH, Tamara ;  University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX
External co-authors :
yes
Language :
English
Title :
Love at First Sight? A User Experience Study of Self-Sovereign Identity Wallets
Publication date :
2022
Event name :
30th European Conference on Information Systems (ECIS 2022)
Event date :
18-06-2022 to 24-06-2022
Audience :
International
Main work title :
30th European Conference on Information Systems (ECIS 2022)
Peer reviewed :
Peer reviewed
Focus Area :
Entrepreneurship and Innovation / Audit
FnR Project :
FNR14783405 - Fintech/Regtech In Space For Trustful Autonomous Robotic Interaction, 2020 (01/07/2021-30/06/2024) - Gilbert Fridgen
Funders :
FNR - Fonds National de la Recherche [LU]
Available on ORBilu :
since 10 May 2022

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