Reference : User-centricity and Public Values in eGovernment: Friend or Foe?

	Document type :	Scientific congresses, symposiums and conference proceedings : Paper published in a book
	Discipline(s) :	Law, criminology & political science : Political science, public administration & international relations Social & behavioral sciences, psychology : Library & information sciences Business & economic sciences : Management information systems
	Focus Areas :	Security, Reliability and Trust
	To cite this reference:	http://hdl.handle.net/10993/50850

Title :	User-centricity and Public Values in eGovernment: Friend or Foe?
Language :	English
Author, co-author :	Weigl, Linda [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Amard, Alexandre [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Marxen, Hanna [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Roth, Tamara [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
	Zavolokina, Liudmila [University of Zurich > Digital Society Initiative]
Publication date :	Jul-2022
Main document title :	Proceedings of the 30th European Conference on Information Systems (ECIS)
Peer reviewed :	Yes
Audience :	International
Event name :	Proceedings of the 30th European Conference on Information Systems (ECIS)
Event date :	18-06-2022 to 24-06-2022
Event organizer :	Association for Information Systems
	West University of Timișoara
Event place (city) :	Timișoara
Event country :	Romania
Keywords :	[en] User-centricity ; Citizen-centricity ; Public values ; eGovernment ; Literature review
Abstract :	[en] In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user-centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity.
Funders :	Fonds National de la Recherche - FnR
Permalink :	http://hdl.handle.net/10993/50850
Other URL :	https://aisel.aisnet.org/ecis2022_rp/15
FnR project :	FnR ; FNR13342933 > Gilbert Fridgen > DFS > Paypal-fnr Pearl Chair In Digital Financial Services > 01/01/2020 > 31/12/2024 > 2019

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