Reference : User-centricity and Public Values in eGovernment: Friend or Foe?
Scientific congresses, symposiums and conference proceedings : Paper published in a book
Law, criminology & political science : Political science, public administration & international relations
Social & behavioral sciences, psychology : Library & information sciences
Business & economic sciences : Management information systems
Security, Reliability and Trust
http://hdl.handle.net/10993/50850
User-centricity and Public Values in eGovernment: Friend or Foe?
English
Weigl, Linda mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Amard, Alexandre mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Marxen, Hanna mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Roth, Tamara mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > FINATRAX >]
Zavolokina, Liudmila mailto [University of Zurich > Digital Society Initiative]
2022
30th European Conference on Information Systems (ECIS 2022)
Yes
International
30th European Conference on Information Systems (ECIS 2022)
18-06-2022 to 24-06-2022
Association for Information Systems
West University of Timișoara
Timișoara
Romania
[en] User-centricity ; Citizen-centricity ; Public values ; eGovernment ; Literature review
[en] In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user-centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity.
Fonds National de la Recherche - FnR
http://hdl.handle.net/10993/50850
FnR ; FNR14783405 > Gilbert Fridgen > FiReSpARX > Fintech/Regtech In Space For Trustful Autonomous Robotic Interaction > 01/07/2021 > 30/06/2024 > 2020

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