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Enhancing User eXperience during Waiting Time in HCI: Contributions of Cognitive Psychology
Lallemand, Carine; Gronier, Guillaume
2012ACM SIGCHI Designing Interactive Systems 2012
 

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Keywords :
user experience; time perception; cognitive workload; experiment; waiting time; feedback; time metaphor; graphical user interfaces; usability
Abstract :
[en] Despite technological progress, dailies Human-Computer Interactions (HCI) are still encompassing moments where the interaction between the user and the system is temporarily interrupted (file download, setup of a program, etc.). These waiting times are often sources of anxiety and irritation. In order to enhance the User eXperience (UX) during waiting time in HCI, this research based on cognitive models of time perception focuses on the impact of several variables on the satisfaction and waiting time perceived by a user. Variations in waiting time duration, cognitive workload and informational level of a feedback screen are therefore experimentally created to study their impact on satisfaction and waiting time perception. The results confirm the existence of a link between cognitive workload and waiting time perception and may provide valuable information for User Interface design.
Disciplines :
Social & behavioral sciences, psychology: Multidisciplinary, general & others
Author, co-author :
Lallemand, Carine  ;  University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS)
Gronier, Guillaume
External co-authors :
no
Language :
English
Title :
Enhancing User eXperience during Waiting Time in HCI: Contributions of Cognitive Psychology
Publication date :
2012
Event name :
ACM SIGCHI Designing Interactive Systems 2012
Event organizer :
ACM SIGCHI
Event place :
Newcastle, United Kingdom
Event date :
11-06-2012 to 15-06-2012
Audience :
International
Available on ORBilu :
since 12 December 2018

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