Interactive feature selection for efficient customer recognition in contact centers: Dealing with common names.

Reference : Interactive feature selection for efficient customer recognition in contact centers: ...


	Document type :	Scientific journals : Article
	Discipline(s) :	Engineering, computing & technology : Computer science
	Focus Areas :	Computational Sciences
	To cite this reference:	http://hdl.handle.net/10993/37387

Title :	Interactive feature selection for efficient customer recognition in contact centers: Dealing with common names.
Language :	English
Author, co-author :	Saberi, Morteza [University of New South Wales]
	Theobald, Martin [University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >]
	Hussain, Omar Khadeer [University of New South Wales]
	Chang, Elizabeth [University of New South Wales]
	Hussain, Farookh Khadeer [University of New South Wales]
Publication date :	13-Sep-2018
Journal title :	Expert Systems with Applications
Publisher :	Elsevier
Volume :	113
Pages :	356--376
Peer reviewed :	Yes (verified by ORBi^lu)
Audience :	International
ISSN :	0957-4174
e-ISSN :	1873-6793
Permalink :	http://hdl.handle.net/10993/37387

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