Article (Scientific journals)
Interactive feature selection for efficient customer recognition in contact centers: Dealing with common names.
Saberi, Morteza; THEOBALD, Martin; Hussain, Omar Khadeer et al.
2018In Expert Systems with Applications, 113, p. 356--376
Peer Reviewed verified by ORBi
 

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Disciplines :
Computer science
Author, co-author :
Saberi, Morteza;  University of New South Wales
THEOBALD, Martin ;  University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC)
Hussain, Omar Khadeer;  University of New South Wales
Chang, Elizabeth;  University of New South Wales
Hussain, Farookh Khadeer;  University of New South Wales
External co-authors :
yes
Language :
English
Title :
Interactive feature selection for efficient customer recognition in contact centers: Dealing with common names.
Publication date :
13 September 2018
Journal title :
Expert Systems with Applications
ISSN :
0957-4174
eISSN :
1873-6793
Publisher :
Elsevier
Volume :
113
Pages :
356--376
Peer reviewed :
Peer Reviewed verified by ORBi
Focus Area :
Computational Sciences
Available on ORBilu :
since 21 November 2018

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