Title : Interactive feature selection for efficient customer recognition in contact centers: Dealing with common names.
Language : English
Author, co-author : Saberi, Morteza [University of New South Wales]
Theobald, Martin [University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >]
Hussain, Omar Khadeer [University of New South Wales]
Chang, Elizabeth [University of New South Wales]
Hussain, Farookh Khadeer [University of New South Wales]
Publication date : 13-Sep-2018
Journal title : Expert Systems with Applications
Publisher : Elsevier
Volume : 113
Pages : 356--376
Peer reviewed : Yes (verified by ORBilu )
Audience : International
ISSN : 0957-4174
e-ISSN : 1873-6793
Permalink : http://hdl.handle.net/10993/37387