Complaint Ontology Pattern - COP

Santos, Cristiana; Pruski, Cédric; da Silveira, Marcos; Rodriguez-Doncel, Victor; Gangemi, Aldo; van der Torre, Leon; Casanovas, Pompeu

Reference : Complaint Ontology Pattern - COP


	Document type :	Scientific congresses, symposiums and conference proceedings : Paper published in a book
	Discipline(s) :	Law, criminology & political science : Multidisciplinary, general & others Engineering, computing & technology : Computer science
	To cite this reference:	http://hdl.handle.net/10993/30682

Title :	Complaint Ontology Pattern - COP
Language :	English
Author, co-author :	Santos, Cristiana [Institute of Law and Technology, Autonomous University of Barcelona - IDT-UAB]
	Pruski, Cédric [Luxembourg Institute of Science & Technology - LIST]
	da Silveira, Marcos [Luxembourg Institute of Science & Technology - LIST]
	Rodriguez-Doncel, Victor [Universidad Politécnica de Madrid - UPM > Ontology Engineering Group - OEG]
	Gangemi, Aldo [Institute of Cognitive Sciences and Technologies - CNR]
	van der Torre, Leon [University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >]
	Casanovas, Pompeu [Institute of Law and Technology, Autonomous University of Barcelona - IDT-UAB]
Publication date :	2016
Main document title :	Workshop on Ontology and Semantic Web Patterns, Kobe 18 October 2016
Peer reviewed :	Yes
Audience :	International
Event name :	Workshop on Ontology and Semantic Web Patterns (7th edition)
Event date :	18th October 2016
Event place (city) :	Kobe
Event country :	Japan
Keywords :	[en] ontology design pattern ; complaint
Abstract :	[en] In this paper we present an ontology design pattern to conceptualize complaints - an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint datasets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.
Permalink :	http://hdl.handle.net/10993/30682

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