[en] In this paper we present an ontology design pattern to conceptualize complaints - an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint datasets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.
Santos, Cristiana; Institute of Law and Technology, Autonomous University of Barcelona - IDT-UAB
Pruski, Cédric; Luxembourg Institute of Science & Technology - LIST
da Silveira, Marcos; Luxembourg Institute of Science & Technology - LIST
Rodriguez-Doncel, Victor; Universidad Politécnica de Madrid - UPM > Ontology Engineering Group - OEG
Gangemi, Aldo; Institute of Cognitive Sciences and Technologies - CNR
VAN DER TORRE, Leon ; University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC)
Casanovas, Pompeu; Institute of Law and Technology, Autonomous University of Barcelona - IDT-UAB
Co-auteurs externes :
yes
Langue du document :
Anglais
Titre :
Complaint Ontology Pattern - COP
Date de publication/diffusion :
2016
Nom de la manifestation :
Workshop on Ontology and Semantic Web Patterns (7th edition)
Lieu de la manifestation :
Kobe, Japon
Date de la manifestation :
18th October 2016
Manifestation à portée :
International
Titre de l'ouvrage principal :
Workshop on Ontology and Semantic Web Patterns, Kobe 18 October 2016
