Reference : Complaint Ontology Pattern - COP
Scientific congresses, symposiums and conference proceedings : Paper published in a book
Law, criminology & political science : Multidisciplinary, general & others
Engineering, computing & technology : Computer science
http://hdl.handle.net/10993/30682
Complaint Ontology Pattern - COP
English
Santos, Cristiana mailto [Institute of Law and Technology, Autonomous University of Barcelona - IDT-UAB]
Pruski, Cédric mailto [Luxembourg Institute of Science & Technology - LIST]
da Silveira, Marcos mailto [Luxembourg Institute of Science & Technology - LIST]
Rodriguez-Doncel, Victor mailto [Universidad Politécnica de Madrid - UPM > Ontology Engineering Group - OEG]
Gangemi, Aldo mailto [Institute of Cognitive Sciences and Technologies - CNR]
van der Torre, Leon mailto [University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >]
Casanovas, Pompeu mailto [Institute of Law and Technology, Autonomous University of Barcelona - IDT-UAB]
2016
Workshop on Ontology and Semantic Web Patterns, Kobe 18 October 2016
Yes
International
Workshop on Ontology and Semantic Web Patterns (7th edition)
18th October 2016
Kobe
Japan
[en] ontology design pattern ; complaint
[en] In this paper we present an ontology design pattern to conceptualize complaints - an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint datasets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.
http://hdl.handle.net/10993/30682

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