Rodriguez-Doncel, Victor[Universidad Politécnica de Madrid - UPM > Ontology Engineering Group - OEG]
Gangemi, Aldo[Institute of Cognitive Sciences and Technologies - CNR]
van der Torre, Leon[University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >]
Casanovas, Pompeu[Institute of Law and Technology, Autonomous University of Barcelona - IDT-UAB]
2016
Workshop on Ontology and Semantic Web Patterns, Kobe 18 October 2016
Yes
International
Workshop on Ontology and Semantic Web Patterns (7th edition)
18th October 2016
Kobe
Japan
[en] ontology design pattern ; complaint
[en] In this paper we present an ontology design pattern to conceptualize complaints - an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint datasets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.