Contribution to collective works (Parts of books)
The welcome and integration contract of Luxembourg: satisfaction with the quality of services according to non-EU immigrants
Odero, Angela; Karathanasi, Chrysoula; Baumann, Michèle
2016In Pracana, Clara; Wang, Michael (Eds.) International psychological Applications Conference and Trends
Peer reviewed
 

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Odero et al. pages 26-30 InPACT 2016_Proceedings.pdf
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Keywords :
integration; migrants non EU; satisfaction of quality services; needs of migrants; beneficiairies CAI; criteria of quality services
Abstract :
[en] Evaluating satisfaction with the quality of services is a central concern of social and educational programs, whose mission is to adhere as closely as possible to the needs of the population. Based on methodological and investigator triangulation methods, our aims were to analyze the level of satisfaction with the Welcome and Integration Contract of Luxembourg (Contract d’accueil et d’integation CAI) and its respective activities (citizenship courses, language courses and an orientation day). First, 233 out of 1084 Non-EU immigrant beneficiaries responded to a self-administrated questionnaire. Second, 11 semi-structured focus groups with 50 volunteers were conducted around four themes: Quality of activities, organization, availability of support personnel and utility of the information received. More than 72% of the participants were very satisfied with the quality, organisation and availability of personnel, in regard to the information session and the civic courses. Divergences exist because various needs were recognized. Potential activities to reduce the quality gap were proposed, for instance the creation of an interactive online platform where the beneficiaries could regularly get information and, exchange experiences and/or help each other whenever possible. The dynamism and interactivity in the focus groups revealed that the users would like to actively contribute to improving the process. Indeed, the needs and requirements of each immigrant group cannot be totally covered by these activities as they stand. Involving users in the strategy and action plans would help create more accurate solutions.
Research center :
- Integrative Research Unit: Social and Individual Development (INSIDE) > Institute for Health and Behaviour
Disciplines :
Social work & social policy
Sociology & social sciences
Author, co-author :
Odero, Angela ;  University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Integrative Research Unit: Social and Individual Development (INSIDE)
Karathanasi, Chrysoula ;  University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Integrative Research Unit: Social and Individual Development (INSIDE)
Baumann, Michèle ;  University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Integrative Research Unit: Social and Individual Development (INSIDE)
External co-authors :
no
Language :
English
Title :
The welcome and integration contract of Luxembourg: satisfaction with the quality of services according to non-EU immigrants
Publication date :
2016
Main work title :
International psychological Applications Conference and Trends
Editor :
Pracana, Clara
Wang, Michael
Publisher :
WIARS, Lisbon, Portugal
Edition :
World Institute for Advanced Research Science.
ISBN/EAN :
978-989-99389-6-0
Pages :
26-30
Peer reviewed :
Peer reviewed
Focus Area :
Sustainable Development
Name of the research project :
R-AGR-0262 - FEI -DIAG-BPTCAI (20140415-20150414) - BAUMANN Michèle
Funders :
University of Luxembourg - UL
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since 11 May 2016

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