Measuring the Contextual Dimension of User Experience: Development of the User Experience Context Scale (UXCS)

LALLEMAND, Carine; KOENIG, Vincent

doi:10.1145/3419249.3420156

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Measuring the Contextual Dimension of User Experience: Development of the User Experience Context Scale (UXCS)

LALLEMAND, Carine; KOENIG, Vincent

2020 • In Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, p. 1-13

Peer reviewed

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https://hdl.handle.net/10993/45712

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10.1145/3419249.3420156

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Keywords :

User experience; context of use; scale development; UX evaluation; UX Context Scale

Abstract :

[en] The context of use has been highlighted for a long time as being a key factor impacting User Experience (UX). Yet current UX evaluation tools, especially questionnaires, rarely encompass an explicit investigation of the context. With the ever-growing trend for mobile products and ubiquitous computing, the absence of a dedicated measurement tool becomes critical. Based on a review of relevant literature and a fine-grained categorization of contextual factors, we developed the UX Context Scale (UXCS), a 30-items instrument allowing for a measure of context properties, as perceived by the user. We report on the development of the scale and present a first validation study (N = 137). A principal component analysis on the subjective items reveals a 6-components structure: Physical Context, Social Context, Internal Context, Perceived Resources, Task Context, and Temporal Context. Reliability of each subscale is high and further analyses confirm the relevance of this tool for UX evaluation.

Research center :

University of Luxembourg: Institute of Cognitive Science and Assessment

Disciplines :

Social & behavioral sciences, psychology: Multidisciplinary, general & others

Author, co-author :

LALLEMAND, Carine ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS)

KOENIG, Vincent ; University of Luxembourg > Faculty of Humanities, Education and Social Sciences (FHSE) > Department of Behavioural and Cognitive Sciences (DBCS)

External co-authors :

Language :

English

Title :

Measuring the Contextual Dimension of User Experience: Development of the User Experience Context Scale (UXCS)

Publication date :

October 2020

Event name :

NordiCHI '20: Shaping Experiences, Shaping Society

Event place :

Tallinn, Estonia

Event date :

October, 2020

Journal title :

Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society

Publisher :

ACM

Pages :

1-13

Peer reviewed :

Peer reviewed

Focus Area :

Computational Sciences

Name of the research project :

Towards consolidated methods for the design and evaluation of user experience

Funders :

FNR - Fonds National de la Recherche

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since 20 January 2021

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