Reference : The Framework of Security-Enhancing Friction: How UX Can Help Users Behave More Securely
Scientific journals : Article
Engineering, computing & technology : Multidisciplinary, general & others
Security, Reliability and Trust
http://hdl.handle.net/10993/44327
The Framework of Security-Enhancing Friction: How UX Can Help Users Behave More Securely
English
Distler, Verena mailto [University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS) >]
Lenzini, Gabriele mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > >]
Lallemand, Carine mailto [University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS) >]
Koenig, Vincent mailto [University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS) >]
26-Oct-2020
New Security Paradigms Workshop
Yes
International
Virtual Conference
[en] Usable Security and Privacy ; Trust ; Friction Design ; User Experience
[en] A growing body of research in the usable privacy and security community addresses the question of how to best influence user
behavior to reduce risk-taking.We propose to address this challenge by integrating the concept of User Experience (UX) into empirical
usable privacy and security studies that attempt to change risk-taking behavior. UX enables us to study the complex interplay
between user-related, system-related and contextual factors and provides insights into the experiential aspects underlying behavior change, including negative experiences. We first compare and contrast existing security-enhancing interventions (e.g., nudges, warnings, fear appeals) through the lens of friction. We then build on these insights to argue that it can be desirable to design for moments of negative UX in security-critical situations. For this purpose, we introduce the novel concept of security-enhancing friction, friction that effectively reduces the occurrence of risk-taking behavior and ensures that the overall UX (after use) is not compromised. We illustrate how security-enhancing friction provides an actionable way to systematically integrate the concept of UX into empirical usable privacy and security studies for meeting both the objectives of secure behavior and of overall acceptable experience.
Researchers ; Professionals ; Students
http://hdl.handle.net/10993/44327
FnR ; FNR10621687 > Sjouke Mauw > SPsquared > Security and Privacy for System Protection > 01/01/2017 > 30/06/2023 > 2016

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