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See detailUser-centricity and Public Values in eGovernment: Friend or Foe?
Weigl, Linda UL; Amard, Alexandre UL; Marxen, Hanna UL et al

in 30th European Conference on Information Systems (ECIS 2022) (2022, July)

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications ... [more ▼]

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user-centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity. [less ▲]

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See detailTowards an evaluation of incentives and nudges for smart charging
Marxen, Hanna UL; Chemudupaty, Raviteja UL; Graf-Drasch, Valerie et al

in Proceedings of the 30th European Conference on Information Systems (ECIS 2022) (2022)

Electric vehicles (EVs) are an important cornerstone to achieve transport decarbonization. Still, simultaneous charging of EVs when home charging increases peak demand, especially during evenings. Smart ... [more ▼]

Electric vehicles (EVs) are an important cornerstone to achieve transport decarbonization. Still, simultaneous charging of EVs when home charging increases peak demand, especially during evenings. Smart charging allows optimal distribution of load, thus preventing peak loads. Nevertheless, this incorporates certain risks for the EV user, e.g., unavailability of EVs for unplanned events. This might lead to a lack of user acceptance. This paper focuses on specific incentives and nudges, motivating users to adopt smart charging. We conducted an integrative literature review, bringing together literature from different areas. Possible incentives and nudges are monetary incentives, feedback, gamification, or smart charging as a default-setting. We conducted three focus groups with 13 EV users in Luxembourg to get first insights into which of those incentives and nudges they prefer. Preliminary results indicate that incentives and nudges should be individualized. In the future, we would use these first insights to develop a large-scale survey. [less ▲]

Detailed reference viewed: 107 (24 UL)