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   Conversational Agents Trust Calibration: A User-Centred Perspective to DesignDubiel, Mateusz  ; ; Leiva, Luis A. in Conversational Agents Trust Calibration: A User-Centred Perspective to Design (2022) Previous work identified trust as one of the key requirements for adoption and continued use of conversational agents (CAs). Given recent advances in natural language processing and deep learning, it is ... [more ▼] Previous work identified trust as one of the key requirements for adoption and continued use of conversational agents (CAs). Given recent advances in natural language processing and deep learning, it is currently possible to execute simple goal-oriented tasks by using voice. As CAs start to provide a gateway for purchasing products and booking services online, the question of trust and its impact on users’ reliance and agency becomes ever-more pertinent. This paper collates trust-related literature and proposes four design suggestions that are illustrated through example conversations. Our goal is to encourage discussion on ethical design practices to develop CAs that are capable of employing trust-calibration techniques that should, when relevant, reduce the user’s trust in the agent. We hope that our reflections, based on the synthesis of insights from the fields of human-agent interaction, explainable ai, and information retrieval, can serve as a reminder of the dangers of excessive trust in automation and contribute to more user-centred CA design. [less ▲] Detailed reference viewed: 78 (15 UL)A Contextual Framework for Adaptive User Interfaces: Modelling the Interaction EnvironmentDubiel, Mateusz ; Yilma, Bereket Abera ; Latifzadeh, Kayhan et alScientific Conference (2022) Detailed reference viewed: 73 (16 UL)Learning GUI Completions with User-defined Constraints; Leiva, Luis A. ; in ACM Transactions on Interactive Intelligent Systems (2022), 12(1), Detailed reference viewed: 69 (11 UL)Debiased Label Aggregation for Subjective Crowdsourcing Tasks; ; et al in Extended Abstracts of the SIGCHI Conference on Human Factors in Computing Systems (CHI EA) (2022) Detailed reference viewed: 38 (1 UL)Solids on Soli: Millimetre-Wave Radar Sensing through Materials; ; et al in Proceedings of the ACM on Human-Computer Interaction (2022) Detailed reference viewed: 70 (7 UL)Robust and Deployable Gesture Recognition for Smartwatches; ; et al in Proceedings of the ACM Conference on Intelligent User Interfaces (IUI) (2022) Detailed reference viewed: 32 (1 UL)Gustav: Cross-device Cross-computer Synchronization of Sensory SignalsLatifzadeh, Kayhan ; Leiva, Luis A. in Adjunct Proceedings of the 35th Annual ACM Symposium on User Interface Software and Technology (2022) Detailed reference viewed: 38 (14 UL)Describing UI Screenshots in Natural LanguageLeiva, Luis A. ; ; in ACM Transactions on Intelligent Systems and Technology (2022) Detailed reference viewed: 23 (0 UL)Modeling How Different User Groups Perceive Webpage AestheticsLeiva, Luis A. ; ; in Universal Access in the Information Society (2022) Detailed reference viewed: 30 (2 UL)When Choice Happens: A Systematic Examination of Mouse Movement Length for Decision Making in Web Search; ; Leiva, Luis A. in Proceedings of the International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR) (2021) Detailed reference viewed: 199 (16 UL)Pantomime: Mid-Air Gesture Recognition with Sparse Millimeter-Wave Radar Point Clouds; ; Leiva, Luis A. et alin Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies (2021), 5(1), Detailed reference viewed: 77 (12 UL)Adapting User Interfaces with Model-based Reinforcement Learning; ; Leiva, Luis A. et alin Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (CHI) (2021) Detailed reference viewed: 40 (2 UL)My Mouse, My Rules: Privacy Issues of Behavioral User Profiling via Mouse TrackingLeiva, Luis A. ; ; in Proceedings of ACM SIGIR Conference on Human Information Interaction and Retrieval (CHIIR) (2021) Detailed reference viewed: 143 (13 UL)Interactive Exploration of Large-scale UI Datasets with Design MapsLeiva, Luis A. ; ; in Interacting with Computers (2021) Detailed reference viewed: 68 (7 UL)How We Swipe: A Large-scale Shape-writing Dataset and Empirical FindingsLeiva, Luis A. ; ; et alin Proceedings of the ACM International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI) (2021) Detailed reference viewed: 188 (2 UL)Educational Videogame to Learn the Periodic Table: Design Rationale and Lessons Learned; Leiva, Luis A. ; et alin Journal of Chemical Education (2021) Detailed reference viewed: 68 (0 UL)Proceedings of BNAIC/BeneLearn 2021Leiva, Luis A. ; Pruski, Cedric ; Markovich, Réka et alBook published by BnL (2021) Detailed reference viewed: 205 (28 UL)Attentive Sequence-to-Sequence Modeling of Stroke Gestures Articulation Performance; Leiva, Luis A. in IEEE Transactions on Human-Machine Systems (2021), 51(6), Detailed reference viewed: 62 (2 UL)No Interface, No Problem: Gesture Recognition on Physical Objects Using Radar Sensing; Leiva, Luis A. ; et alin Sensors (2021), 21(17), Detailed reference viewed: 64 (3 UL)Conversations with GUIs; Leiva, Luis A. ; et alin Proceedings of the ACM Conference on Designing Interactive Systems (DIS) (2021) Detailed reference viewed: 51 (7 UL)
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