Self-Determination Theory Applied To Museum Website Experiences: Fulfill Visitor Needs, Increase Motivation, and Promote Engagement

in European Conference in Cognitive Ergonomics (ECCE ’23) (2023, September)

The rise of online experiences in the domain of cultural heritage offers new forms of interaction that are no longer limited by the physical presence of museums. However, sustaining online visitors’ ... [more ▼]

The rise of online experiences in the domain of cultural heritage offers new forms of interaction that are no longer limited by the physical presence of museums. However, sustaining online visitors’ engagement is challenging, and museum professionals seek to understand how to increase motivation. We conducted a user study (N = 32) of three museum websites to investigate users’ intrinsic motivations to engage with the sites through observation, questionnaires, and semi-structured interviews. Building on self- determination theory, we identified design characteristics that meet users’ psychological needs, such as autonomy, competence, and relatedness, and increase their intrinsic motivation to interact with the interface. Our results show that this could consequently lead to higher user engagement. We contribute new empirical insights into the intrinsic motivation mechanisms of museum website visitors, which have relevant implications for the design of museum websites to improve user engagement. [less ▲]

Eliciting Meaningful Collaboration Metrics: Design Implications for Self-Tracking Technologies at Work

in Human-Computer Interaction – INTERACT 2023 (2023)

As the workplace collaboration software market is booming, there is an opportunity to design tools to support reflection and self-regulation of collaboration practices. Building on approaches from ... [more ▼]

As the workplace collaboration software market is booming, there is an opportunity to design tools to support reflection and self-regulation of collaboration practices. Building on approaches from personal informatics (PI), we aim to understand and promote the use of data to enable employees to explore their work practices, specifically collaboration. Focused on the preparation stage of PI (deciding to track and tools selection), we invited office workers (N=15, knowledge workers in academia) to identify meaningful aspects of their collaboration experience and report them in a logbook for two weeks. We then conducted semi-structured interviews with participants to identify and reflect on metrics related to collaboration experience. We contribute new insights into employees’ motivations and envisioned metrics reflecting their collaboration, including the personal, social, and organizational considerations for collecting and sharing this data. We derive design implications for self-tracking technologies for collaboration. [less ▲]

Uncovering factors influencing railway passenger experiences through love and breakup declarations

in Applied Ergonomics (2023), 111

While existing approaches for assessing passenger experience are often limited to surveys of customer satisfaction, societal and technological challenges push the railway industry to adopt a user-centric ... [more ▼]

While existing approaches for assessing passenger experience are often limited to surveys of customer satisfaction, societal and technological challenges push the railway industry to adopt a user-centric approach to the design of their service. We used the love and breakup method in a study involving N = 53 passengers making a declaration to their railway company to collect qualitative feedback on the passenger experience. The method allowed to gather personal, emotional, and contextual insights into passengers’ experiences that can inform the transportation service design process. We describe 21 factors and 8 needs influencing the passenger experience, thereby consolidating and deepening prior work in the railway context. Using the lens of user experience theories, we argue that the service should be assessed against fulfilling these needs, which can act as guiding principles regarding service improvement. The study also presents valuable insights into the love and breakup method to explore service experiences. [less ▲]

Impressions that last: representing the meaningful museum experience

in Behaviour and Information Technology (2022)

Research in human–computer interaction (HCI) has identified meaning as an important, yet poorly understood concept in interaction design contexts. Central to this development is the increasing emphasis on ... [more ▼]

Research in human–computer interaction (HCI) has identified meaning as an important, yet poorly understood concept in interaction design contexts. Central to this development is the increasing emphasis on designing products and technologies that promote leisure, personal fulfillment, and well-being. As spaces of profound historical significance and societal value, museums offer a unique perspective on how people construct meaning during their interactions in museum spaces and with collections, which may help to deepen notions of the content of meaningful interaction and support innovative design for cultural heritage contexts. The present work reports on the results of two studies that investigate meaning-making in museums. The first is an experience narrative study (N = 32) that analyzed 175 memorable museum visits, resulting in the establishment of 23 triggers that inform meaningful interaction in museums. A second study (N = 354) validated the comprehensiveness and generalisability of the triggers by asking participants to apply them to their own memorable museum experiences. We conclude with a framework of meaning in museums featuring the 23 triggers and two descriptive categories of temporality and scope. Our findings contribute to meaning research in HCI for museums through an articulation of the content of meaning-making in the cultural sector. [less ▲]

An (Un)Necessary Evil - Users’ (Un)Certainty about Smartphone App Permissions and Implications for Privacy Engineering

in 2022 7th IEEE European Symposium on Security and Privacy Workshops (EuroSPW) (2022)

App permission requests are a control mechanism meant to help users oversee and safeguard access to data and resources on their smartphones. To decide whether to accept or deny such requests and make this ... [more ▼]

App permission requests are a control mechanism meant to help users oversee and safeguard access to data and resources on their smartphones. To decide whether to accept or deny such requests and make this consent valid, users need to understand the underlying reasons and judge the relevance of disclosing data in line with their own use of an app. This study investigates people’s certainty about app permission requests via an online survey with 400 representative participants of the UK population. The results demonstrate that users are uncertain about the necessity of granting app permissions for about half of the tested permission requests. This implies substantial privacy risks, which are discussed in the paper, resulting in a call for user-protecting interventions by privacy engineers. [less ▲]

All in one stroke? Intervention Spaces for Dark Patterns

E-print/Working paper (2021)

This position paper draws from the complexity of dark patterns to develop arguments for differentiated interventions. We propose a matrix of interventions with a \textit{measure axis} (from user-directed ... [more ▼]

This position paper draws from the complexity of dark patterns to develop arguments for differentiated interventions. We propose a matrix of interventions with a \textit{measure axis} (from user-directed to environment-directed) and a \textit{scope axis} (from general to specific). We furthermore discuss a set of interventions situated in different fields of the intervention spaces. The discussions at the 2021 CHI workshop "What can CHI do about dark patterns?" should help hone the matrix structure and fill its fields with specific intervention proposals. [less ▲]