The EU's Digital Identity Policy: Tracing Policy Punctuations

in Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV) (2022, October)

This paper analyzes the development of the European Union’s digital identity policy. The analysis focuses on the dynamics leading to a sudden shift from identity management as a sensitive topic under ... [more ▼]

This paper analyzes the development of the European Union’s digital identity policy. The analysis focuses on the dynamics leading to a sudden shift from identity management as a sensitive topic under national competence towards a common, harmonized, user-centric European Digital Identity Framework layering on top of Member States’ existing systems. We adopted a syncretic approach to Punctuated Equilibrium Theory and focused specifically on the concept of policy punctuations and policy image. Process tracing is used as a method to trace and interpret causal mechanisms of policy processes. The empirical analysis is grounded in elite interviews and policy documentation. To open up the black box of policy-making, we analyze and disaggregate the policy process. We thereby provide a better understanding of the historical-political and technological mechanisms that determine particular policy outcomes. [less ▲]

Guiding Refugees Through European Bureaucracy: Designing a Trustworthy Mobile App for Document Management

in Drechsler, A.; Gerber, A.; Hevner, A. (Eds.) The Transdisciplinary Reach of Design Science Research. DESRIST 2022 (2022, May 25)

After being granted asylum in European countries, refugees need to go through a multitude of administrative processes before they can participate in society. However, these processes are often challenging ... [more ▼]

After being granted asylum in European countries, refugees need to go through a multitude of administrative processes before they can participate in society. However, these processes are often challenging, as refugees struggle to understand them, lack instructions for managing paperwork, and do not possess the required language skills. Prior research emphasizes the role of information and communication technologies to simplify and enable refugee-friendly administrative processes. However, recent research and existing applications mainly focus on information retrieval and do not offer assistance for understanding official letters, completing administrative forms, and managing corresponding documents. Furthermore, refugees are often reluctant to use existing applications as they do not trust their host country’s governments and public authorities. In this research, we aim to address this functional and trust gap. We follow a design science research approach to develop a design for a refugee-centric and trustworthy mobile application that assists refugees along administrative processes. In doing so, we identify three design principles that may guide the development of such applications for refugees. [less ▲]