Überprüfung der Machbarkeit eines offenen und dezentralen Mobilitätssystems (OMOS)

Report (2019)

The customer requirements for mobility systems are changing. Travelers increasingly expect a carefree travel experience with any starting or destination point ("Seamless Mobility as a Service") - and that ... [more ▼]

The customer requirements for mobility systems are changing. Travelers increasingly expect a carefree travel experience with any starting or destination point ("Seamless Mobility as a Service") - and that with a single booking and billing for all means of transport used. In order to meet this need, the idea of ​​an open and decentralized mobility system is increasingly being discussed, which can integrate the offers of various mobility providers through a common, neutral system. Before such a system can take a concrete form, however, a clear understanding of the opportunities and risks as well as the specific requirements of end customers and mobility providers on such a system is required. The aim of this study is to identify and evaluate the general opportunities and risks of a corresponding system, as well as the general feasibility of the requirements placed on such a system. A multi-method approach was chosen for this purpose. This makes it possible to examine a holistic picture of the requirements of end customers as well as mobility providers and other stakeholders (e.g. technology providers). Records from a workshop with the (associated) partners in the OMOS project and the results of a literature analysis were used as the basis for data collection. To examine the end customer needs, two surveys were carried out with a total of 352 participants, whose questions were derived from practical workshops (survey I) and theoretical models (survey II). In addition, an interview study was carried out with 15 experts to discuss the requirements of various stakeholders, on the basis of which general topics in the field of seamless mobility were also asked. [less ▲]