Reference : Security – Visible, Yet Unseen? How Displaying Security Mechanisms Impacts User Exper...
Scientific congresses, symposiums and conference proceedings : Paper published in a journal
Social & behavioral sciences, psychology : Multidisciplinary, general & others
Security, Reliability and Trust
http://hdl.handle.net/10993/37704
Security – Visible, Yet Unseen? How Displaying Security Mechanisms Impacts User Experience and Perceived Security
English
Distler, Verena mailto [University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS) >]
Zollinger, Marie-Laure mailto [University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >]
Lallemand, Carine mailto [University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS) >]
Roenne, Peter mailto [University of Luxembourg > Interdisciplinary Centre for Security, Reliability and Trust (SNT) > >]
Ryan, Peter mailto [University of Luxembourg > Faculty of Science, Technology and Communication (FSTC) > Computer Science and Communications Research Unit (CSC) >]
Koenig, Vincent mailto [University of Luxembourg > Faculty of Language and Literature, Humanities, Arts and Education (FLSHASE) > Education, Culture, Cognition and Society (ECCS) >]
Apr-2019
Proceedings of ACM CHI Conference on Human Factors in Computing Systems (CHI2019)
Yes
International
ACM CHI Conference on Human Factors in Computing Systems (CHI2019)
04-05-2019 to 09-05-2019
[en] Security ; User Experience ; Usability ; Privacy ; Visualization
[en] An unsolved debate in the field of usable security concerns whether security mechanisms should be visible, or blackboxed away from the user for the sake of usability. However, tying this question to pragmatic usability factors only might be simplistic. This study aims at researching the impact of displaying security mechanisms on user experience (UX) in the context of e-voting. Two versions of an e-voting application were designed and tested using a between-group experimental protocol (N=38). Version D displayed security mechanisms, while version ND did not reveal any security-related information. We collected data on UX using standardised evaluation scales and semi-structured interviews. Version D performed better overall in terms of UX and need fulfilment. Qualitative analysis of the interviews gives further insights into factors impacting perceived security. Our study adds to existing research suggesting a conceptual shift from usability to UX and discusses implications for designing and evaluating secure systems.
Researchers ; Professionals ; Students
http://hdl.handle.net/10993/37704
FnR ; FNR10621687 > Sjouke Mauw > SPsquared > Security and Privacy for System Protection > 01/01/2017 > 30/06/2023 > 2016

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