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See detailL'entretien préliminaire individuel. Une chance négligée pour la résolution constructive du conflit par la médiation.
Mischo-Fleury, Sylvie Monique UL

Doctoral thesis (2018)

Research on emotions and other psychic dimensions is now called upon to play an important role in preventing and resolving conflicts. Knowledge of psychological mechanisms, their normality and the ... [more ▼]

Research on emotions and other psychic dimensions is now called upon to play an important role in preventing and resolving conflicts. Knowledge of psychological mechanisms, their normality and the possibilities of intervening on their distortions in the conflict may contribute to offer answers to the mediator addressing these issues and enhanced skills to handle the face-to-face of a confrontational encounter. We have many years of experience in the treatment of psychopathologies, the regulation of mental dysfunctional mechanisms and their impact on social behaviors and cognitive processes triggered by emotions. During mediation session, if the actors of the litigation come to the negotiating table, it is precisely to address the crucial and highly emotional issues. Our practical experience of mediation, our partnerships with various mediation associations, the exchange with many field mediators, the research that we conducted, led us to think about practical solutions to the need for mediation based on psychology. We drew up a comprehensive review of the scientific literature and chose to set our questioning within the framework of action-research and mediation engineering and using the creative and participative methodology of design thinking. With a team of 7 mediators-users we have decoded, decrypted, the basic data of the psychic dimensions inherent to the conflict (perception, thought, emotion, will and values, behavior and communication). In our professional practice, we have built and experimented a structured matrix of analysis and intervention on the psychic dimensions in the conflict, the metamodel PRECAUCUS, to be used especially in pre-mediation, a restructured and fully integrated phase of the mediation process. An inductive qualitative analysis - in empirical research - enabled us to analyze the date collected during collaborative meetings as well as the benefits of using the first test of the metamodel. The results show the relevance of the solutions proposed both by the know-how and the "savoir-être" gained by the mediator and by the co-construction of the mediator/disputant work, as well as by the fact that psychology is, from now on, the most important fundamental discipline the when it comes to optimizing mediation process and contributing to the future of mediation. [less ▲]

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