References of "Lallemand, Carine 50009322"
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See detailMéthodes de design UX : 30 méthodes fondamentales pour concevoir des expériences optimales
Lallemand, Carine UL; Gronier, Guillaume

Book published by Eyrolles - 2nd ed. (in press)

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See detailÉvaluations numériques: quel rôle pour l’expérience utilisateur ?
Pere, Maxime UL; Lallemand, Carine UL; Koenig, Vincent UL

Scientific Conference (2018, January)

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See detailGuérilla UX, "quick" mais pas "dirty"
Lallemand, Carine UL

Conference given outside the academic context (2017)

Les ressources limitées des projets de conception incitent souvent à appliquer des méthodes UX rapides, low-cost, « quick & dirty ». Mais le « guerilla UX » peut aussi être « quick » sans être « dirty » ... [more ▼]

Les ressources limitées des projets de conception incitent souvent à appliquer des méthodes UX rapides, low-cost, « quick & dirty ». Mais le « guerilla UX » peut aussi être « quick » sans être « dirty », être inspirant, et constituer une alternative valide aux méthodes traditionnelles de design UX. Au-delà des célèbres tests utilisateurs à la mode Starbucks, cette conférence vous présentera de nombreuses alternatives guérilla aux entretiens, questionnaires, observations, en passant aussi par l’idéation, le storyboarding ou le maquettage. Une bonne dose d’inspiration pour se donner les moyens de faire de l’UX quand on n’en a pas les moyens ! [less ▲]

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See detailHow Could an Intranet be Like a Friend to Me?: Why Standardized UX Scales Don't Always Fit
Lallemand, Carine UL; Koenig, Vincent UL

in Proceedings of the European Conference on Cognitive Ergonomics 2017 (2017, October)

"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study ... [more ▼]

"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods. [less ▲]

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See detailThe vocabulary of Learner-Space Interactions - Understanding learning spaces experience through the repertory grid method
Lallemand, Carine UL; Koenig, Vincent UL

in Interaction Design & Architecture(s) (2017), 32

Higher education institutions are facing new educational challenges and are striving for an evolution in pedagogical practices. This evolution is accompanied by the need for innovative learning spaces to ... [more ▼]

Higher education institutions are facing new educational challenges and are striving for an evolution in pedagogical practices. This evolution is accompanied by the need for innovative learning spaces to support students in the development of “21st century skills”. Designing these spaces requires a deep understanding of learners’ needs and experiences. User-centered design therefore appears as an adequate process to understand learning experiences in relation to spatial design. In this paper, we describe how the repertory grid method has been used to explore students’ perceptions of learning environments (N = 26). We identified 381 personal constructs (contrasted word pairs) associated with learning spaces and grouped them into seven categories (22 subcategories), ranked by number of occurrences. This study provides a basis for the development of a vocabulary of learners-spaces interactions, in support of the design and assessment of learning space experiences. [less ▲]

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See detailLab Testing Beyond Usability: Challenges and Recommendations for Assessing User Experiences
Lallemand, Carine UL; Koenig, Vincent UL

in Journal of Usability Studies (2017), 12(3), 133-154

In the “third wave” of human-computer interaction (HCI), the advent of the conceptual approach of UX broadens and changes the HCI landscape. Methods approved before, mainly within the conceptual approach ... [more ▼]

In the “third wave” of human-computer interaction (HCI), the advent of the conceptual approach of UX broadens and changes the HCI landscape. Methods approved before, mainly within the conceptual approach of usability, are still widely used, and yet their adequacy for UX evaluation remains uncertain in many applications. Laboratory testing is undoubtedly the most prominent example of such a method. Hence, in this study, we investigated how the more comprehensive and emotional scope of UX can be assessed by laboratory testing. In this paper, we report on a use case study involving 70 participants. They first took part in user/laboratory tests and then were asked to evaluate their experience with the two systems (perceived UX) by filling out an AttrakDiff scale and a UX needs fulfillment questionnaire. We conducted post-test interviews to better understand participants’ experiences. We analyzed how the participants’ perceived UX depends on quantitative (e.g., task completion time, task sequence, level of familiarity with the system) and qualitative aspects (think aloud, debriefing interviews) within the laboratory context. Results indicate that the laboratory setting has a strong impact on the participants’ perceived UX, and support a discussion of the quality and limitations of laboratory evaluations regarding UX assessment. In this paper, we have identified concrete challenges and have provided solutions and tips useful for both practitioners and researchers who seek to account for the subjective, situated, and temporal nature of the UX in their assessments. [less ▲]

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See detailMéthodes de design UX : 30 méthodes fondamentales pour concevoir et évaluer les systèmes interactifs
Lallemand, Carine UL; Gronier, Guillaume

Book published by Eyrolles (2015)

Articulant théorie et pratique, cet ouvrage présente 30 fiches méthodologiques couvrant l'essentiel du design UX et de l'ergonomie des interactions homme-machine (IHM). Vous serez guidé pas à pas à ... [more ▼]

Articulant théorie et pratique, cet ouvrage présente 30 fiches méthodologiques couvrant l'essentiel du design UX et de l'ergonomie des interactions homme-machine (IHM). Vous serez guidé pas à pas à travers les étapes de réalisation de chaque méthode et accompagné pour prendre les décisions les plus adaptées à votre projet. Chaque fiche méthode intègre également une partie théorique et des illustrations concrètes pour faciliter la compréhension. Véritable portfolio théorique et méthodologique, cet ouvrage est un guide indispensable à toute personne impliquée dans la conception de systèmes interactifs. Professionnels, chefs de projets, étudiants, enseignants et chercheurs y trouveront de précieuses ressources pour mener à bien leurs projets. Grâce aux méthodes d'UX design, créez des produits et des services qui attirent, qui captivent, qui enchantent et inspirent pour améliorer la vie de ceux qui les utilisent ! [less ▲]

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See detailCréation et validation d’une version française du questionnaire AttrakDiff pour l’évaluation de l’expérience utilisateur des systèmes interactifs
Lallemand, Carine UL; Koenig, Vincent UL; Gronier, Guillaume et al

in European Review of Applied Psychology = Revue Européenne de Psychologie Appliquée (2015)

Introduction While user experience (UX) evaluation is a core concern within the field of human–computer interaction (HCI), there is currently no valid self-administered UX evaluation tool in French. The ... [more ▼]

Introduction While user experience (UX) evaluation is a core concern within the field of human–computer interaction (HCI), there is currently no valid self-administered UX evaluation tool in French. The AttrakDiff 2 scale (Hassenzahl, Burmester, & Koller, 2003) is a UX evaluation tool, which relies on a theoretical model distinguishing pragmatic and hedonic qualities of interactive systems. Objective This paper describes the translation and validation of the French version of the AttrakDiff 2 scale in order to ease UX assessment in French-speaking users. Method Following the cross-cultural methodology developed by Vallerand (1989), the questionnaire was translated by trilingual researchers before being back-translated and validated by a panel of experts. A pre-test was conducted on 26 participants. The characteristics of the French version of the AttrakDiff 2 scale were then evaluated through a quantitative online study involving a sample of 381 users. Results The results confirm the expected 3 factors structure and a good internal consistency of each subscale. The links between factors are consistent with Hassenzahl's theoretical model (2003) where pragmatic and hedonic perceived attributes combine to form a judgment of attractiveness. Conclusion The current French version of the AttrakDiff 2 scale is globally reliable with regards to the initial German version and presents satisfactory levels of validity and reliability. [less ▲]

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See detailMesurer la formation de la première impression d’une interface à l’aide du test des 5 secondes
Gronier, Guillaume; Lallemand, Carine UL; Chauvet, Adelaïde

Scientific Conference (2015, July 08)

Cette étude se propose de mesurer la validité scientifique d’une méthode souvent utilisée, mais peu formalisée en évaluation ergonomique d’une Interface Homme-Machine : le test des 5 secondes. Ce ... [more ▼]

Cette étude se propose de mesurer la validité scientifique d’une méthode souvent utilisée, mais peu formalisée en évaluation ergonomique d’une Interface Homme-Machine : le test des 5 secondes. Ce test consiste à présenter à un utilisateur, pendant exactement 5 secondes, une page fixe (page web, écran de logiciel) qu’il doit explorer visuellement. Après 5 secondes, la page disparaît et sa première impression est généralement recueillie à l’aide de quelques questions ouvertes. Afin de mesurer la validité de la méthode, un protocole expérimental a été mis en place afin de comparer les éléments qui sont les plus retenus lors d’un affichage pendant 5 secondes ou pendant une durée illimitée. L’hypothèse qui est posée est que l’utilisateur portera tout d’abord son attention sur les éléments propres à la qualité non-instrumentale de l’interface au cours des premiers instants de l’interaction ; puis au delà de 5 secondes, ce sont les qualités instrumentales qui seront mieux perçues. Les résultats obtenus valident en partie cette hypothèse, et montrent selon nous tout l’intérêt du test des 5 secondes que la recherche doit poursuivre de valider. [less ▲]

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See detailTowards consolidated methods for the design and evaluation of user experience
Lallemand, Carine UL

Doctoral thesis (2015)

In the “third wave” of Human-Computer Interaction (HCI), the emergence of User Experience (UX) as a key concept has opened up both exciting perspectives and hard challenges. The conceptual shift to a more ... [more ▼]

In the “third wave” of Human-Computer Interaction (HCI), the emergence of User Experience (UX) as a key concept has opened up both exciting perspectives and hard challenges. The conceptual shift to a more comprehensive and emotional view of human-computer interactions has been accompanied by the development of numerous methods and tools for the design and evaluation of interactive systems. UX research has thus been mainly driven by novelty and innovation and to date a majority of the developed tools lack validation and consolidation. UX research undoubtedly raises new concerns and challenges common conceptual and methodological practice. Thus the primary objective of this thesis is to contribute to UX consolidation. We addressed this objective by relying on a mixed-methods approach for the empirical part of this thesis, involving comparatively large and representative samples. This part encompasses six studies, representing a variety of perspectives related to UX research consolidation. More specifically, this dissertation includes a replication study (Paper A, N = 758), the translation and validation of a tool (Paper B, N = 381), the development of new design and evaluation methods (Paper C and D, N = 137 and 33), the empirical assessment of the relevance of established HCI methods for the evaluation of UX (Paper E, N = 103) and finally an investigation on how to bridge UX research and practice through a design approach (Paper F). The contributions of this thesis to UX research and practice regard both UX as a concept and its methodologies. Main findings inform about the benefits, challenges, and limitations of UX consolidation strategies as derived from our respective studies (papers A to F). Each study provides advances to both research and practice, while the combination of our studies pushes forward consolidation of UX. This is an essential step with regards to an emerging concept and informs an overarching research agenda aiming at a continuous interdisciplinary fostering of the UX field. [less ▲]

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See detailUser Experience: a concept without consensus? Exploring practitioners' perspectives through an international survey.
Lallemand, Carine UL; Gronier, Guillaume; Koenig, Vincent UL

in Computers in Human Behavior (2015), (43), 35-48

For more than a decade, User Experience (UX) has grown into a core concept of Human–Computer Inter- action (HCI). Practitioners and researchers from a wide range of disciplines are daily working with this ... [more ▼]

For more than a decade, User Experience (UX) has grown into a core concept of Human–Computer Inter- action (HCI). Practitioners and researchers from a wide range of disciplines are daily working with this concept. However, despite many attempts to understand, define and scope UX, one may still wonder whether a consensus has been reached on this concept. In a willingness to address the complexity of this research topic and bring the concept of UX to maturity, a replication of an international survey has been conducted. The main goal of the present study is to get a better understanding of practitioners’ view- points on the notion of UX and to analyze potential evolutions over time in the understanding and prac- tical use of the concept. As both practical and theoretical implications of UX are of the greatest importance for whoever designs interactive systems, the exploration of practitioners’ perspectives is a valuable step toward continual improvement of UX activities. The present survey has been conducted amongst 758 practitioners and researchers from 35 nationalities. It allows to better understand how this concept is understood and used throughout the world. Amongst interesting results, important differences were observed according to the geographical location and background of the respondents. [less ▲]

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See detailhistoGraph – A Visualization Tool for Collaborative Analysis of Historical Social Networks from Multimedia Collections
Wieneke, Lars UL; During, Marten UL; Silaume, Ghislain et al

in Proceedings of 18th International Conference Information Visualisation (IV), 2014 Conference (2014)

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See detailBuilding the Social Graph of the History of European Integration
Wieneke, Lars UL; During, Marten UL; Silaume, Ghislain et al

in Nadamoto, Akiyo; Jatowt, Adam; Wierzbicki, Adam (Eds.) et al Social Informatics (2014)

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See detailHow Relevant is an Expert Evaluation of User Experience based on a Psychological Needs-Driven Approach?
Lallemand, Carine UL; Koenig, Vincent UL; Gronier, Guillaume

in Proceedings of the 8th Nordic Conference on Human-Computer Interaction (NordiCHI 2014) (2014)

Many methods and tools have been proposed to assess the User Experience (UX) of interactive systems. However, while researchers have empirically studied the relevance and validity of several UX evaluation ... [more ▼]

Many methods and tools have been proposed to assess the User Experience (UX) of interactive systems. However, while researchers have empirically studied the relevance and validity of several UX evaluation methods, few studies only have explored expert-based evaluation methods for the assessment of UX. If experts are able to assess something as complex and inherently subjective as UX, how they conduct such an evaluation and what criteria they rely on, thus remain open questions. In the present paper we report on 33 UX experts performing a UX evaluation on 4 interactive systems. We provided the experts with UX Cards, a tool based on a psychological-needs driven approach, developed to support UX Design and Evaluation. Results are encouraging and show that UX experts encountered no major issues to conduct a UX evaluation. However, significant differences exist between individual elements that experts have reported on and the overall assessment they made of the systems. [less ▲]

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See detailL’expérience utilisateur : un concept sans consensus? Enquête sur le point de vue des professionnels
Lallemand, Carine UL; Gronier, Guillaume; Koenig, Vincent UL

in van de Leemput, Cécile; Chauvin, Christine; Hellemans, Catherine (Eds.) Activités humaines, Technologies et Bien-être (2013)

Depuis une dizaine d’années, le concept d’expérience utilisateur (UX) se répand dans le domaine des Interactions Homme-Machine (IHM). Centré sur l’utilisateur et son expérience subjective vécue de ... [more ▼]

Depuis une dizaine d’années, le concept d’expérience utilisateur (UX) se répand dans le domaine des Interactions Homme-Machine (IHM). Centré sur l’utilisateur et son expérience subjective vécue de l’interaction avec un système interactif, l’UX s’intéresse, entre autres, aux aspects émotionnels, hédoniques ou encore esthétiques composant l’interaction. Cependant, bien que déjà très utilisé par les professionnels, ce concept souffre notamment d’un manque de recherche empirique. De plus, de nombreuses définitions et perspectives sur l’UX cohabitent sans donner lieu à un consensus scientifique clair. Or, pour progresser dans ce champ de recherche, l’enseigner, ou pour communiquer sur celui-ci, il est nécessaire de mieux le comprendre et le délimiter. Une enquête par questionnaire (adaptée de Law et al., 2009) réalisée sur 758 professionnels et chercheurs de plus de 35 nationalités permet de mieux comprendre comment ce concept est compris et utilisé à travers le monde. Les résultats montrent des divergences entre les profils des participants. [less ▲]

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See detailReplicating an International Survey on User Experience: Challenges, Successes and Limitations
Lallemand, Carine UL; Koenig, Vincent UL; Gronier, Guillaume

in ACM SIGCHI 2013 Conference on Human Factors in Computing Systems (2013)

In order to study how the notion of User Experience (UX) evolved over the last few years, an international survey originally conducted in 2008 by Law et al. [1] has been replicated. Its main goal was to ... [more ▼]

In order to study how the notion of User Experience (UX) evolved over the last few years, an international survey originally conducted in 2008 by Law et al. [1] has been replicated. Its main goal was to get some insights on the points of view from practitioners on the notion of UX. After having slightly adapted the initial (English) survey and having translated it into French and German, more than 758 valid answers have been collected from all over the world. This experience report aims at illustrating some of the challenges involved in the replication of such a study as well as successes and limitations. [less ▲]

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